PocketSOC Terms of Service

Last updated: April 27, 2026

1. Introduction

These Terms of Service ("Terms") govern access to and use of the PocketSOC mobile application, web-based administration portal, and related services (collectively, the "Service") provided by WeaveHub Technologies LLC ("PocketSOC", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.

2. Description of Service

PocketSOC provides a mobile application, web-based administration portal, and supporting backend services that aggregate security alerts retrieved via customer-authorized APIs from third-party security platforms and enable limited response actions (such as host isolation, alert status changes, and finding archival) where supported by the connected vendor. PocketSOC does not provide detection, prevention, or automated remediation services.

PocketSOC is available in two modes:

• Organization Mode: Vendor API credentials provided by Customer are encrypted at rest using AES-256-GCM and stored on PocketSOC's backend infrastructure for the purpose of delivering credentials to authorized devices. Push notifications are processed through PocketSOC's backend and delivered via Apple Push Notification service (APNs) and Firebase Cloud Messaging (FCM). Organizations manage configurations, team membership, and billing through the PocketSOC Portal.
• Personal Use Mode: Individual users connect their own vendor API credentials directly from the PocketSOC mobile app. Credentials are stored exclusively on the user's device using platform-native secure storage (iOS Keychain or Android Keystore) and are never transmitted to or stored on PocketSOC servers. PocketSOC has no ability to access or recover credentials stored in Personal Use mode.

3. Third-Party Integrations

The Service integrates with third-party platforms, including but not limited to endpoint detection and response (EDR), extended detection and response (XDR), cloud security posture management (CSPM), cloud threat detection, and SIEM providers ("Third-Party Services"). Your use of Third-Party Services is governed by their respective terms and policies. PocketSOC does not control, endorse, or assume responsibility for Third-Party Services, including their availability, accuracy, or changes to APIs.

4. No Affiliation; Trademarks

PocketSOC is an independent product and is not affiliated with or endorsed by any Third-Party Service provider, including CrowdStrike, Inc., Microsoft Corporation, or Amazon Web Services, Inc.

All third-party names, logos, and trademarks (including CrowdStrike®, Falcon®, Microsoft®, Microsoft Defender®, Amazon Web Services®, AWS®, and Amazon GuardDuty®) remain the property of their respective owners and are used solely to describe compatibility or integration.

5. Customer Responsibilities

You represent and warrant that:

• You are authorized to access and use the APIs and data sources you connect to the Service.
• You are responsible for configuring API scopes, permissions, and credentials.
• You are responsible for managing access to the PocketSOC Portal, including team membership, group assignments, and vendor configuration credentials stored within the Service.
• You will comply with all applicable laws, including export control, privacy, and cybersecurity regulations.
• Personal Use subscribers are responsible for the vendor credentials they configure on their device and for maintaining the security of their device. If you lose access to your device or uninstall the app, you will need to re-enter your credentials.

6. Beta and Availability Disclaimer

The Service may be offered in beta or pre-release form. The Service may contain errors, interruptions, or inaccuracies. PocketSOC does not guarantee uninterrupted or timely delivery of alerts.

7. Fees

Organization Plans

Organization plans (Free, Pro, Enterprise) are billed via Stripe through the PocketSOC Portal. Fees are non-refundable unless required by law.

Personal Use Subscriptions

PocketSOC Personal Use is available as an auto-renewable subscription at $9.99 per month or $99.99 per year. A 7-day free trial is available for eligible new subscribers.

Payment will be charged to your Apple ID account (App Store) or Google Play account at confirmation of purchase. The subscription automatically renews unless auto-renewal is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate of the selected plan.

You can manage your subscription and turn off auto-renewal in your device's account settings (Apple ID Settings > Subscriptions on iOS, or Google Play > Subscriptions on Android). Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription.

Refund requests for in-app purchases must be directed to Apple or Google per their respective refund policies. PocketSOC does not have access to your payment card information for in-app purchases.

8. Intellectual Property

PocketSOC retains all right, title, and interest in the Service. No rights are granted except as expressly set forth herein.

9. Acceptable Use

You may not misuse the Service, attempt unauthorized access, or use the Service in a manner that violates applicable law or third-party terms.

10. Indemnification

You agree to indemnify, defend, and hold harmless PocketSOC from any claims arising out of your use of the Service, violation of these Terms, or misuse of Third-Party Services.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POCKETSOC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. TOTAL LIABILITY SHALL NOT EXCEED FEES PAID IN THE PRIOR 12 MONTHS.

13. Arbitration and Class Action Waiver

Any dispute shall be resolved by binding arbitration on an individual basis. You waive any right to participate in class actions.

14. Governing Law

These Terms are governed by the laws of the State of New York, excluding conflict-of-law rules.

15. Communications

By creating a PocketSOC account, you agree to receive transactional emails necessary for the operation of the Service (such as account confirmations, security notices, and billing receipts). You may also receive product updates and feature announcements from which you can unsubscribe at any time. See our Privacy Policy Section 4a for details.

16. Termination

PocketSOC may suspend or terminate access for violation of these Terms.

17. Contact

For questions about these Terms, please use our contact form.